Returns & Warranty

1. Report a delivery problem

Report the issue within 10 calendar days of delivery for dead-on-arrival (DOA), damaged, defective or incorrect products. Contact support@jaininfoways.com or WhatsApp/call +91 99165 84123 with your order number, invoice, model, serial number and a description of the fault. Photos or video can help assessment; an unboxing video is not the sole condition for assistance.

2. Assessment and return approval

Please contact us before shipping a return. We will provide the assessment steps and approved return instructions. Keep the original packaging, supplied accessories and labels where available. Opened packaging required to test a reported fault is assessed separately from a change-of-mind return. Back up and remove personal data before returning storage hardware; do not send passwords.

3. Defective, damaged or incorrect items

Jain Infoways arranges and pays standard return freight for a confirmed defective, transit-damaged or incorrectly supplied item. The resolution is a replacement after assessment, or an approved refund when a suitable replacement cannot be supplied. Accidental damage, misuse and compatibility issues unrelated to the supplied product are assessed separately.

4. Change of mind

Unused products in their original condition and packaging may be submitted for return assessment within the applicable reporting period. Approval depends on the product and order conditions. Buyer-paid freight applies only to approved change-of-mind returns, not to the confirmed-fault route above. Special-order conditions must be disclosed before the order is accepted.

5. Manufacturer warranty

After the initial delivery-problem period, support can help identify the manufacturer warranty service route. Dell, Synology, WD, Seagate and other manufacturers have model-specific warranty terms, serial-number eligibility and assessment requirements. The manufacturer determines coverage and the repair or replacement outcome. A retailer reporting window does not define or replace the manufacturer warranty period.

6. Refunds

We initiate approved refunds to the original payment method within 7 business days after inspection and approval. Bank/payment-provider posting time is additional. We will communicate the decision and refund reference.

7. Contact and return address

Jain Infoways · #11, Ground Floor, Maruthi Electronics Plaza, S.J.P. Road Cross, Bengaluru – 560002, India.

support@jaininfoways.com · WhatsApp support · Call support

Sales: info@jaininfoways.com · +91 98808 45034.

Nothing in this policy limits applicable statutory consumer rights.