Returns & Warranty
Last updated: October 2026
We want you to be confident in every purchase. Please read this policy carefully before ordering.
1. Cancellation Before Dispatch
You may cancel your order free of charge before it is dispatched. Contact us immediately on WhatsApp +91 98808 45034 or email support@jaininfoways.com with your order number.
2. Returns Eligibility
- Unopened products in original sealed packaging: Eligible for return within 7 days of delivery.
- Opened, installed, or used products (especially NAS enclosures, hard drives, SSDs and monitors): Not eligible for return, except in case of manufacturing defects covered under brand warranty.
- Products with missing accessories, damaged packaging, or signs of use are not accepted.
3. How to Request a Return
- Message us on WhatsApp +91 98808 45034 or email support@jaininfoways.com within 7 days of delivery.
- Share order number, product name, clear photos of the product and packaging, and reason for return.
- Our team will review and confirm if the return is approved.
- If approved, we will share the return shipping instructions.
4. Return Shipping
- If the return is due to our error (wrong item, defective on arrival), we will arrange pickup or reimburse reasonable return shipping.
- If the return is due to change of mind (and product is unopened), return shipping cost is borne by the customer.
5. Refund Process
Once we receive and inspect the returned product, refund will be processed within 7–10 working days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
6. Warranty
All products carry the official manufacturer warranty. Jain Infoways / StorazeBiz assists with claim documentation and coordination. Brand warranty terms apply. Keep your invoice.
Data responsibility: Hard drives and NAS devices may be wiped during repair. Please back up all important data before sending any storage device for service.
7. Contact
WhatsApp Support: +91 99165 84123
WhatsApp Sales: +91 98808 45034
Email: support@jaininfoways.com
StorazeBiz by Jain Infoways · Bengaluru · GSTIN: 29AAIFJ7392Q1Z9